COSM-GAME PUBG Expands Account-Theft Unbans to Twice Per Year
KRAFTON activated PUBG: BATTLEGROUNDS’ revised account-theft unban policy on July 22, 2026 at 02:00 UTC. Accounts secured with a secondary password can now receive one unban in each half of the calendar year.
Game summary
News summary
Protected accounts receive one eligible recovery during January 1–June 30 and one during July 1–December 31.
Accounts without a secondary password remain limited to a single account-theft unban for the account’s lifetime.
A player who used the old one-time allowance before secondary passwords launched may request one additional theft review.
PUBG Support requires a 17-digit Steam ID and a full-screen image showing Mobile Steam Guard for a recovery application.
Update overview
The twice-yearly allowance is divided by calendar half rather than measured as a rolling six-month period. A successful recovery from January through June does not prevent another request from July through December if the account is compromised again.
The expanded allowance depends on the account having a secondary password. PUBG’s PC security system uses a 6–8 digit code, requires SMS verification and is configured through Career > Overview.
The legacy exception provides one final review for accounts that spent their lifetime allowance before the secondary-password feature existed. KRAFTON lifts the ban only when its review confirms that the account was stolen.
Key details
The policy applies to theft-related permanent bans and does not change penalties for confirmed cheating or unauthorized software.
| Policy item | Confirmed detail |
| Effective time | July 22, 2026 at 02:00 UTC |
| Secondary password set | One unban per half-year; maximum two per year |
| No secondary password | One unban per account lifetime |
| First annual window | January 1–June 30 |
| Second annual window | July 1–December 31 |
| Legacy exception | One additional review when the old allowance was already used |
| Support evidence | 17-digit Steam ID and full-screen Mobile Steam Guard image |
Source timeline
KRAFTON’s Anti-Cheat Team outlined the secondary-password-based policy and one-time legacy review on June 25, 2026.
PUBG: BATTLEGROUNDS published the implementation notice on July 21 and set the effective time for July 22 at 02:00 UTC.
PUBG Support updated its recovery instructions on July 22, defining the January–June and July–December request windows.
FAQ
4 questionsAn account with a secondary password can receive one successful recovery between January and June and one between July and December.
Its account-theft recovery allowance remains limited to one unban for the lifetime of the account.
KRAFTON activated the revised policy on July 22, 2026 at 02:00 UTC.
PUBG Support requests the 17-digit Steam ID and a full-screen screenshot showing that Mobile Steam Guard is enabled.