COSM-GAME How to Link Zenless Zone Zero Xbox, PS5 and HoYoverse Accounts
Zenless Zone Zero can share the same character progress across Xbox, PlayStation 5, PC, and mobile through one HoYoverse ID. Confirm the account and character server first, because Xbox lets you choose a server while PS5 access is tied to the region of the PSN account.
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Confirm your HoYoverse ID and character server before linking anything
Zenless Zone Zero shares progress through the same HoYoverse ID and the same game server. Before you connect Xbox or PlayStation 5, verify which HoYoverse account and server contain the character you want to keep.
This matters most on PS5. Xbox lets you choose the game server, but PlayStation access follows the region of the PSN account. The PS5 version supports the America, Europe, and Asia servers, so a PSN region that points to another server will not show a character stored elsewhere.
Link Xbox and PS5 to the same HoYoverse ID
On Xbox
- Launch Zenless Zone Zero with the Microsoft Account you want to use. Do this only after confirming the HoYoverse ID that owns your progress.
- Select
Login with existing HoYoverse IDon the first login. Follow the prompts to connect the Microsoft Account to your existing HoYoverse ID. - Open
Options>Account>User Center. Confirm that the linked HoYoverse ID is the one that owns your character. - Select the server containing your existing character. Enter the game and verify the UID and progression.
On PlayStation 5
- Use a PSN account with the correct region. Its region needs to correspond to the America, Europe, or Asia server containing your character.
- Launch Zenless Zone Zero for the first time. Select
Login with existing accountwhen the account choice appears. - Link the same HoYoverse ID used on Xbox, PC, or mobile. Follow the on-screen prompts and then enter the game.
- Verify the same character appears. Compare the UID and progression before making further account changes.
The same HoYoverse account keeps your progress synchronized
Once the platform accounts point to the same HoYoverse ID and you enter the same server, Zenless Zone Zero can synchronize progression across Xbox, PS5, PC, Android, and iOS. If an account created on a console does not yet have an email, use Options or Settings > Account > User Center to link an email and set a password before using it elsewhere.
Existing platform links can prevent a new account connection
- A Microsoft Account that was already used for a HoYoverse game on Xbox can already be associated with a HoYoverse ID.
- A PSN account and a HoYoverse ID should be checked before linking because the PlayStation unlink option is limited.
- HoYoverse states that a PlayStation Network Account can be unlinked only once.
- PS5 does not support the Taiwan, Hong Kong, and Macau Zenless Zone Zero server, so progress stored there cannot be accessed through the PS5 server set.
If the wrong character appears after linking
Check two things separately. First, open User Center and confirm that the platform is connected to the intended HoYoverse ID. Second, verify the game server. If the PSN account was linked to the wrong HoYoverse ID, use the HoYoverse Account Center Linked Accounts section to unlink it, then relaunch Zenless Zone Zero and choose Login with existing account. Because PlayStation unlinking is limited to one time, confirm the target account before completing that recovery.
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FAQ
6 questionsYes. Use the same HoYoverse ID and enter the same game server on every supported platform. Xbox can select a server, while PS5 availability depends on the PSN account region.
Choose Login with existing HoYoverse ID when Zenless Zone Zero first starts on Xbox, then follow the prompts to connect the Microsoft Account to the HoYoverse ID that owns your existing character.
Check the PSN region and the linked HoYoverse ID. PS5 supports the America, Europe, and Asia servers, and the PSN account region determines which corresponding server is used.
The Microsoft Account can already be associated with a HoYoverse ID. Zenless Zone Zero will use that existing association instead of offering a new link, so verify the linked account before continuing.
Open Options, then Account, then User Center. Use the account information there to confirm that Xbox is connected to the same HoYoverse ID you use on PC, mobile, or PlayStation.
Yes, but HoYoverse states that a PlayStation Network Account can be unlinked only once. Use the HoYoverse Account Center Linked Accounts section, then relaunch the game and choose Login with existing account to attach the correct account.