How to Redeem Honkai: Star Rail Codes on Web, Android & iOS
Honkai: Star Rail codes can be redeemed on HoYoverse's official gift website, and Android players can also use the in-game menu. On iPhone and iPad the in-game redemption button is unavailable, so iOS players must use the website. Rewards arrive by in-game mail rather than appearing directly in the inventory.
Sign in with the account that owns the character
For web redemption, the safest preparation is to sign in to the official gift page with the same HoYoverse Account used by the target character. Do not rely only on a familiar browser session: a second HoYoverse login in the same browser can make an otherwise correct code go to the wrong account context. On iOS, stop looking for an in-game button; HoYoverse explicitly directs iPhone and iPad players to the website.
Android players can choose either route. The website is convenient when copying several codes from a desktop or another device, while the in-game path is useful when already logged into the correct character. In both cases, finish by checking the mailbox on that character, because accepted rewards are delivered there rather than shown as an immediate inventory addition.
Redeem on the web or in game on Android
Website route: open the official HSR gift page, sign in, confirm you are using the linked HoYoverse Account, enter the code exactly, and submit. Then launch the game with the intended character and open the mailbox. Treat the website confirmation and the in-game mail as two separate checkpoints; a successful web submission tells you the code was accepted, while the mailbox confirms delivery to the character.
Android in-game route: open the Smartphone menu, open the profile options through the three-dot control, choose Redemption Code, enter the code, and confirm. This route is not the iOS route. When assisting another player, ask for the device platform first; otherwise a correct Android menu path can waste time for an iOS player who will never see that button.
Rewards arrive in the in-game mailbox
A successful redemption should lead to reward mail in Honkai: Star Rail. The code itself may be accepted before the player opens the game, so there can be a gap between browser redemption and actually collecting the items. The practical completion point is not merely pressing Redeem—it is opening the mailbox on the intended character and claiming the attached reward.
For multiple codes, process them one at a time and keep track of which submissions were accepted. This makes a later failure easier to diagnose because you can distinguish an account problem from a single expired or previously used code.
iOS has no in-game redemption button
The iOS limitation is platform-specific: the in-game redemption feature is unavailable there, so the official website is required. Web redemption also depends on account linkage; a game profile that is not connected to the HoYoverse Account being used on the site cannot be treated as interchangeable with another login.
Codes can also have their own validity windows and account-use restrictions. A guide can show the correct redemption method without guaranteeing that every code is still redeemable. When a code fails, separate method problems from code-status problems before changing accounts or reinstalling the game.
If the code is rejected or nothing arrives
If the website works but no reward appears, first verify that the game was opened with the same linked account and intended character. Then check the in-game mailbox rather than only the inventory. If the code is rejected at submission, re-enter the exact string and determine whether it was already used or is no longer valid before assuming the website is broken.
On iOS, a missing Redemption Code button is expected behaviour, not a broken install. On Android, if the menu option is unavailable, use the website instead and confirm the account link. HoYoverse publishes separate guidance for missing Star Rail rewards, which is the right escalation once the account and mailbox checks are done.
Trailer, screenshots, and media
The trailers show the Astral Express crew and the turn-based combat the rewards feed into.
